Self Storage Frequently Asked Questions
Getting Started with Storage
When can I move in?
You can move into a Galveston Climate Storage storage unit at any time during regular access hours, as long as the storage unit size you need is available.
What documentation is required to rent a storage unit?
A government-issued photo ID, such as a driver’s license, state ID, or passport, is required. Renters must be at least 18 years old.
How do I know what size storage unit I need?
Our online storage unit size guide is a great starting point. You can also contact our office, and our team will be glad to recommend the right size for your belongings.
Do I have to sign a long-term lease?
No, rentals are set up on a month-to-month basis for your flexibility. If you’re interested in prepaying for a longer term, ask about available specials.
Payments and Policies
What forms of payment are accepted?
We accept major credit cards, including VISA, MasterCard, American Express, and Discover.
How do I make payments?
Payments can be made online, by mail, or in person at our office. Many customers also choose the convenience of automatic monthly payments.
Are there items I cannot store?
Yes, hazardous materials such as flammables, explosives, toxic substances, perishables, and liquids are prohibited. Please check with our staff if you’re unsure about a specific item.
Storage Unit Security and Accessibility
Is the facility monitored for security?
Yes, our property is equipped with security features to help protect your belongings. Only authorized tenants can access the facility, and we take steps to maintain a safe environment for all customers.
Who can access my storage unit?
Only you and authorized staff can access your storage unit, ensuring privacy and security for your belongings.
How do I prevent moisture or pests in a storage unit?
Use moisture absorbers, elevate items on pallets or shelves, clean items before storing, and keep food or fabrics in sealed containers to protect them from humidity and pests.
